Welcome to Cornerstone Family Care!
We are pleased that you have chosen us as your medical care
partner, and look forward to meeting you in our office. To ensure
that our initial meeting is as smooth and stress-free as possible,
we encourage you to take a moment to review our office policies,
and to complete our new patient forms. We also ask that you arrive
30 minutes early and bring your current insurance card, photo ID
Insurance Copays are Due at
Check-In. Many insurance plans require an office visit copay. As
part of our contractual agreement with your insurance plan, we are
required to collect copays at the time of service. We accept cash,
checks, MasterCard, and Visa. Please arrive for your visit with a
valid form of payment, your insurance card and photo
Please allow at least 2 business days to process medication
refills. For a prescription to be renewed, a review of medical
records, labs, or other information may be required before your
doctor can provide approval. If your physician is not in the
office when your request is made, this may delay your refill.
Cornerstone Family Care physicians make every effort to
accommodate special or critical situations. We ask that you
contact your pharmacy for all refill requests. Your pharmacy will
then contact our office for refill authorization. If your
medication requires prior authorization from your insurance
company, our office will promptly process the paperwork. PLEASE
NOTE: Our physicians will not prescribe or refill pain
medications, antibiotics or other medications after hours.
Failure to Keep an Appointment
Like most medical offices, we often have to turn away patients due
to full physician schedules. Because of this, we do charge for
appointments not kept unless they are cancelled at least 24 hours
prior to the appointment time.
FMLA and Other Medical Forms
Please be aware that paperwork from
your employer or insurance company does require a significant
amount of office resources to ensure accuracy and completeness.
Our office charges within the guidelines imposed by the State of
Missouri to complete these forms. We process these requests
quickly upon payment for their completion. Please call our office
for current charges.
Transfer & Release of
In order to share your medical information with anyone—including
another medical practice—we are required by law to have your
written permission. We are happy to provide this service to you
upon receipt of a completed Information Release.
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