Services and FAQ's:

New Patients

Welcome to Cornerstone Family Care! We are pleased that you have chosen us as your medical care partner, and look forward to meeting you in our office. To ensure that our initial meeting is as smooth and stress-free as possible, we encourage you to take a moment to review our office policies, and to complete our new patient forms. We also ask that you arrive 30 minutes early and bring your current insurance card, photo ID and copay.

Office Policies

Insurance Copays are Due at Check-In. Many insurance plans require an office visit copay. As part of our contractual agreement with your insurance plan, we are required to collect copays at the time of service. We accept cash, checks, MasterCard, and Visa. Please arrive for your visit with a valid form of payment, your insurance card and photo identification.

Prescription Refills

Please allow at least 2 business days to process medication refills. For a prescription to be renewed, a review of medical records, labs, or other information may be required before your doctor can provide approval. If your physician is not in the office when your request is made, this may delay your refill. Cornerstone Family Care physicians make every effort to accommodate special or critical situations. We ask that you contact your pharmacy for all refill requests. Your pharmacy will then contact our office for refill authorization. If your medication requires prior authorization from your insurance company, our office will promptly process the paperwork. PLEASE NOTE: Our physicians will not prescribe or refill pain medications, antibiotics or other medications after hours.

Failure to Keep an Appointment

Like most medical offices, we often have to turn away patients due to full physician schedules. Because of this, we do charge for appointments not kept unless they are cancelled at least 24 hours prior to the appointment time.

FMLA and Other Medical Forms

Please be aware that paperwork from your employer or insurance company does require a significant amount of office resources to ensure accuracy and completeness. Our office charges within the guidelines imposed by the State of Missouri to complete these forms. We process these requests quickly upon payment for their completion. Please call our office for current charges.

Transfer & Release of Medical Records

In order to share your medical information with anyone—including another medical practice—we are required by law to have your written permission. We are happy to provide this service to you upon receipt of a completed Information Release.

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